At Sow Exotic we are committed to delivering the highest quality plant varieties to your door promptly and in the best health and condition possible. To ensure this, our fulfilment team carefully packs, secures and inspects all plants before shipping them out via 1-3 day Priority Mail. We pride ourselves on our successful delivery rate and on minimization of problems. We understand, however, that some issues beyond our control may arise and would like to clarify our terms and conditions:
Returns - Due to the delicate nature of the items we are unable to accept returns. All plants and accessories on our site are final sale.
Damages - Damage in transit is rare but it happens. If your plant has been damaged in transit, a clear image of the issue must be submitted within 24 hours of delivery to firstname.lastname@example.org. One of our plant specialists will assess the damage and determine whether it is eligible for a replacement. This is done on a case by case basis. Please note yellowing can be normal, due to lack of sunlight in transit and minor loss of leaves may also occur. This should not be cause for concern and does not warrant a replacement as it can be easily fixed with proper care and use of our New Plant Care Guide. However, if you have any concern, please do not hesitate to reach out!
Lost in Transit - If your item is lost in transit our customer service team will file a claim with the carrier for you. If the carrier declares it lost, we will send you a replacement order right away or issue a store credit if the plant is no longer in stock.
Delayed Shipments - If shipment takes over 4 days (not including Sundays) and it arrives deteriorated due to excess transit we can file a claim and send a replacement. Once the claim is filed you will receive a letter from USPS asking you to surrender the plant in its original packaging to your local post office. This is a necessary step for the claim to be approved. In the meantime, we will enter a replacement order to go out ASAP.
Replacement is Out of Stock - If the replacement for your damaged plant is out of stock we are able to issue a store credit for the total amount or send out one of equal value in lieu of a replacement. Alternatively, you can wait until the plant is back in stock and we will ship out your replacement at that time.
Cancellations - Request for order cancellations must be sent to Care@sowexotic.com. In the event that your order has already been packed and prepared for shipment, we are unable to process a cancellation.
We are not responsible for plant deterioration or not surviving while in your care or if it is not thriving due to being grown outside of its intended USDA Plant Hardiness Zone.