Have a question that's not answered below? You can find our amazing Customer Care Specialist, Patricio, at firstname.lastname@example.org. We’ll do our very best to respond to your email within 48 hours and offer all the assistance that we’re able to.
SowExotic uses a variety of natural propagation techniques and materials, depending on the plant type. We pride ourselves in growing and delivering our plants 100% naturally and sustainably, something unique only to our nursery. For more information and details on our growing techniques please see how we grow it.
We currently have 5 different pot sizes, each intended for different plants ranging in different sizes. Each pot size is made from a different compostable material. All of our plant product pages contain a tab with a plant and pot size guide to help you know what to expect. Please see our pot and plant size guide for more information on our pot sizes and their corresponding plant dimensions.
At the moment we are not offering local pickup as an option. We can make exceptions for orders over $300. In this case we can schedule your pickup manually after the order is placed. If your order is over $300, please email our customer service at email@example.com to schedule your pickup. Please note pickups are done Tuesday-Thursday and we do not offer same day pickup.
Yes, all of our pots are plantable and made from natural, organic, and plant-based materials that are 100% biodegradable and compostable. For more information on the exact composition for each varying pot size please see our plantable pots page.
We ship via 1-3 Day USPS Priority Mail following a brief processing period.
Orders are processed and shipped early on in the week (typically Monday-Wednesday) to avoid unexpected carrier delays, Sunday closures and long weekends which could lengthen time spent in transit or jeopardize the health of the plant.
We sometimes ship same-day when possible, but expect a processing period before order shipment. Processing time may be longer in the spring. We thank you for your patience as our team works around the clock to get your plants delivered to you as promptly and safely as possible.
Live plants are fragile living organisms and we want to make absolutely sure that they arrive safely to their destination. Shipping costs will vary depending on the weight of your order and your distance from the nursery. Our shipping charges are based on 1-3 Day USPS Priority rates to ensure you get your live plants as quickly and safely as possible. The cost is calculated at checkout, plus a small handling fee to support our sustainable, ethical and organic gardening operations.
Unfortunately, due to high seasonal volume our fulfillment team is unable to combine orders for shipment. Sow Exotic is not responsible for lost or stolen packages. If your package was stolen, please email firstname.lastname@example.org and we will assist you in filing a claim.
We pride ourselves in our environmentally safe and Eco-friendly packaging and shipping methods. Our fulfillment team carefully packs, secures and inspects all plants and delicate items before shipping out in biodegradable and compostable packaging materials. For more details on our packaging process please see our packaging and shipping sustainability page.
Since we made the switch to packing with plastic-free biodegradable products full time, we’ve seen a sharp decline in the amount of damaged items received by customers. Our biodegradable packing supplies are incredibly reliable, however, if you receive a broken item with your shipment; fear not! Shoot an email to email@example.com with a photograph of the breakage and your order number within 24 hours of delivery and we’ll get you taken care of.
Yes, we are happy to accommodate requests to ship at a later date. Please keep in mind that we ship on Mondays–Thursdays so be sure to request your hold as soon as you place your order by sending us an email to firstname.lastname@example.org. We will put your order on hold and process it at a later date of your choosing.
Our returns policy covers returns, replacements, cancellations, damages, lost packages and delayed shipments. Please note we are 100% responsible for plants arriving to the customer in good condition. However, once they are no longer in our possession we are no longer able to ensure that they receive the proper care needed for survival. This is why we request notification with images within 24 hours if a plant is not received in good condition. For more information please view our returns policy here.