🌿 Summer Growing Season

To help us prepare for an incredible fall season, our packing house is taking a seasonal pause while our team focuses on propagation, plant care, and growing fresh inventory.

Shipping Update

• Online orders placed today will begin shipping on September 1 in the order they're received.
• Existing orders already shipped will continue to arrive as normal.
• Our Customer Care team is still available to answer questions and assist with existing orders.

Visit the Nursery

Our nursery remains open for retail shopping and local order pickup during our posted business hours. Please check our website or Google Business Profile for the most up-to-date hours before visiting.

Why the Pause?

Summer is our growing season. By taking a short break from shipping, we're able to focus on propagating thousands of healthy new plants, caring for our collection, and preparing for an even bigger and better fall season.

Thank you for supporting our small family nursery and growing with us. We can't wait to ship your plants this fall! 💚

We are certified to ship all of our plants (except the stated citrus plants on the plant pages) to all 50 states, including minor outlying islands and territories. Some citrus varieties do ship nationwide, so please check the individual plant pages for shipping details. Currently, we do not offer international shipping. Our services are limited to domestic shipping only. However, we are continually reviewing our shipping policies, so be sure to check back with us in the future for any updates.

At this time, we do not offer international shipping. Our services are limited to domestic shipping within the USA only. This is primarily due to the complexities of international regulations, which can vary greatly from country to country and make the process challenging. However, we are continually reviewing our shipping policies and exploring potential solutions. Be sure to check back with us in the future for any updates.

Yes, we ship to Hawaii, Puerto Rico, and most U.S. Minor Outlying Islands. However, USDA restrictions prevent us from shipping certain plants to these locations.

Plants that cannot be shipped to Puerto Rico:

• Coffee

• Palms

• Bananas

Plants that cannot be shipped to Hawaii:

• Pineapple

• Palms

• Papayas

• Bananas

• Passion Fruit

For additional shipping details, feel free to reach out to us at care@sowexotic.com

We ship all orders via 1-3 Day USPS Priority Mail following a brief processing period. Some orders may be shipped via UPS to ensure the best possible delivery experience.

Orders are typically processed and shipped early in the week (Monday through Wednesday) to minimize the risk of unexpected carrier delays, Sunday closures, or long weekends that could impact the health of your plants.

While we aim for same-day shipping when possible, please allow for a short processing period before shipment. Processing times may be longer during peak seasons, such as spring.

Shipping costs are calculated based on your distance from our nursery in Winter Haven, FL, as well as the weight and dimensions of the package(s). While shipping rates have risen and are unfortunately beyond our control, we have worked to lower our handling fees to help offset these increases.

We currently do not offer expedited shipping options. All live plants are shipped via 1–3 day USPS Priority Mail to ensure they arrive safely and in the best condition. Thank you for your understanding as we prioritize the health of your plants during transit.

At Sow Exotic, we are committed to sustainability. All plants and fragile items are carefully packed using biodegradable and compostable materials to ensure safe arrival while protecting the environment. Our team takes great care to inspect and secure each item before shipping. For more details on how we prioritize eco-friendly packaging, check out our Packaging and Shipping Sustainability page.

Yes! We offer free local pickup for online orders at the Sow Exotic Nursery, located at:

6405 Thornhill Road, Winter Haven, FL 33880

Pickup is available Monday–Thursday, 9:00 AM–2:00 PM. To make changes to your order or reschedule your pickup, email us at shipping@sowexotic.com.

Take advantage of local pickup to skip shipping costs and collect your plants directly from our nursery!

If you are shipping tropical plants to a cold climate this winter, we highly recommend adding one of our non-toxic and environmentally safe heat packs to your order.

Heat Packs are ideal for keeping plants safe during transit when the shipping destination temperature is below 40℉. Each Heat Pack provides reliable, continuous heat for up to 96 hours, maintaining a minimum warmer surface temperature of 100℉. Made with nontoxic ingredients, they are safe for the environment and your plants.

ADD A HEAT PACK HERE

If you forgot to add a Heat Pack to your order and your package hasn’t shipped yet, email us immediately at care@sowexotic.com with your order number. We can help you add a Heat Pack before your order is processed.

If your order has already shipped, we recommend monitoring your tracking details closely and bringing the package indoors as soon as it arrives to minimize exposure to cold weather.

Yes, we offer digital gift cards, the perfect gift for plant lovers! 🌱

Our gift cards are delivered instantly via email and can be redeemed for any of our plants, trees, or garden essentials on sowexotic.com. Simply choose the denomination, and the recipient can shop for their favorite items whenever they’re ready.

Buy a Gift Card Here

Our policy includes returns, replacements, cancellations, damages, lost packages, and delayed shipments.

We are committed to ensuring that your plants arrive healthy and in excellent condition. However, once the plants are delivered, their care becomes your responsibility. To address any issues promptly, we ask that you notify us within 24 hours of delivery with photos if a plant arrives damaged or in poor condition.

For full details, please review our Returns Policy.

Once you place your order, you will receive an order confirmation along with a link to your Order Status Page. You can track your order's progress anytime through this page.

Check your order confirmation email or log in to sowexotic.com to check your Order Status Page and track your order every step of the way.

When your order ships, we will send you a shipping confirmation along with tracking details so you know when it's on its way. Additionally, we will notify you with delivery confirmation once your order has arrived! You can also sign up for additional tracking updates directly on your Order Status Page.

Explore our collection of plant care guides and articles to help your plants thrive! From seasonal tips to specific plant care instructions, our resources are designed to support gardeners of all levels. Visit our Plant Care Blog for detailed advice and inspiration.

Winter dormancy is a natural phase where plants rest and conserve energy for the growing season. Upon receiving your plant, inspect it for firm roots and intact dormant buds, which indicate that it’s healthy but resting. Gradually acclimate your plant to its new environment, placing it in a spot with indirect light and away from extreme temperatures or drafts. During dormancy, water sparingly—just enough to keep the soil slightly moist—but avoid overwatering, as the plant uses less water during this period. Hold off on fertilizing until active growth resumes in the spring, and refrain from pruning, as this can stress the plant while it’s resting. If your plant is tropical or subtropical, maintain a frost-free environment and consider providing extra humidity, as indoor winter air can be quite dry. Regularly monitor your plant for pests or signs of distress, and allow it to wake naturally with warmer weather and longer daylight hours.

For more detailed tips, see our article on winter dormant plant care.

Yes! At Sow Exotic, we take pride in growing and delivering our plants 100% naturally and sustainably. 

We use a variety of natural propagation techniques and materials, tailored to each plant type, ensuring their health and vitality. Sustainability is at the core of everything we do, making our approach unique to our nursery.

For more details on our growing techniques and commitment to eco-friendly practices, visit our How We Grow It page.

At Sow Exotic, we ship our plants in eco-friendly, plastic-free, plant-based pots to support healthy root growth and promote sustainability. We offer a variety of pot sizes depending on the plant type, ranging from Small to X-Large. Here's a breakdown of our pot sizes and the plant size ranges:

• Medium Planters (4 in. Pot, Coconut Coir):Plant sizes range from groundcover to 16 inches. Typically, these plants are grown from seed, cutting, tissue culture, or division.

• Large Planters (6 in. Pot, Coconut Coir or Peat):Plant sizes range from 1 to 3 feet. These plants are often grafted or air-layered and are ready to produce fruit within 2-4 years.

• X-Large Planters (8-10 in. Pot, Burlap):Plant sizes range from 1 to 6 feet. Most plants in this size are mature, grafted, air-layered, and of fruiting age from now to 3 years.

• Citrus Pots (4x14 in. Pot, Recyclable Plastic Citrapot):Plant sizes range from 1 to 3 feet. These are the only plants that ship in recyclable plastic pots, aligned with USDA regulations to keep citrus free from contaminants. All of our citrus is grafted.

Keep in mind that fruiting years may vary depending on the plant variety and propagation. For detailed information about each variety, including propagation techniques and pricing, you can refer to the "Propagation Technique" section located on each product page. If you have any further questions or need assistance, please don't hesitate to ask!

For more information about our plantable pots and how they contribute to a greener planet, check out our Pot Size & Materials Guide.

At Sow Exotic, we prioritize sustainability and have transitioned to eco-friendly practices throughout our entire shipping process. We use plastic-free, plant-based, biodegradable, compostable, and recyclable materials to ensure our plants arrive safely and responsibly.

-Biodegradable Pots: Our plants come in biodegradable pots made from natural materials that support healthy root growth. This eco-conscious choice helps protect the environment while providing safe transit for live plants.

-Plant-Based Moisture-Holding Bags: To retain moisture during shipping, we use two types of biodegradable bags.

-Eucalyptus Bags: Made from sustainable eucalyptus cellulose fibers, these 100% compostable bags are a carbon-neutral alternative to plastic.

-Compostable Bio Bags: Created from plant-based materials, these bags decompose naturally and contain no harmful chemicals.

-Sustainable Packaging:Cardboard Boxes: Made from recycled materials and fully compostable, our boxes are durable and reduce the environmental impact.

-Reinforced Paper Tape: We use biodegradable, water-activated kraft tape instead of petroleum-based alternatives to minimize waste.

We use plastic-free, biodegradable packing materials designed to securely protect your plants during transit, and damages are rare. However, if your plant arrives damaged or dead, here’s what to do:

1. Take clear photographs of the plant showing its condition upon arrival.

2. Locate your order number from your confirmation email or packing slip.

3. Email our team at care@sowexotic.com within 24 hours of delivery with the photos and order number.

Our team will review your claim and work quickly to resolve the issue, ensuring you receive a healthy, thriving plant!

Visit our greenhouses and garden shop for in-person shopping during the following hours:

• Monday: 9 AM – 3 PM

• Tuesday: 9 AM – 3 PM

• Wednesday: 9 AM – 3 PM

• Thursday: 9 AM – 3 PM

• Friday: 9 AM – 3 PM

• Saturday: 9 AM – 1 PM

• Sunday: CLOSED

Location: 6405 Thornhill Rd, Winter Haven, FL 33880, United States

For more information about our food forest tour, workshops, or other events, please see here.

Yes! You can sign up for restock alerts for the plant you want and be notified as soon as it is back in stock. Simply click on the “Sign Up For Restock Alerts” button next to the plant picture on the product page.

Interested in featuring Sow Exotic in an article, snapping some photos, or collaborating with us?

For all press or PR-related inquiries, please email us at plants@sowexotic.com.

With every purchase, you earn points that can be redeemed for future rewards. Here's how to redeem them:

1. Log in to your account here.

2. Once logged in, look for the pop-up window on the bottom left corner of our page. Click on "Spend Now" to view how you can earn and redeem points.

3. In the launcher on the left-hand side, click on "Ways to Redeem." Here, you can see your total points and the corresponding dollar value.

4. If you have accumulated enough points, you’ll have the option to turn them into a gift card to use on your next purchase.

If you have questions not covered in the FAQs, our friendly Customer Care Specialist, Patricio, is here to help!

Email us at care@sowexotic.com, and we’ll do our best to respond within 24 business hours, providing the assistance you need.

Fraudulent Website Alert

A fake website, sowexoticUS.com, has cloned our site to impersonate Sow Exotic and steal customers' money and personal information. Remember, our official and only website is www.sowexotic.com.

How to Spot the Difference

While the fraudulent site mimics our logo, colors, photos, and descriptions, it lacks key features that define our brand, such as:

• Pages highlighting our Sustainability Initiatives.

• Information about Plantable Pots and Plastic-Free Shipping.

• Local Nursery Pickup options.

The fake site also has a noticeably different cart page and limited navigation.

Help Us Shut Down This Fake WebsitePlease take the following steps to report the phishing site (www.sowexoticUS.com) and protect others:

1. Alert Google: Use the Google Phishing Report Tool.

2. Report to Government Agencies:

• Federal Trade Commission: Submit a fraud report at FTC Report Fraud.

• FBI: File a complaint with the Internet Crime Complaint Center (IC3).

• State Consumer Protection: Use the USA Consumer Protection Portal.

Resources for VictimsIf you accidentally placed an order on the fraudulent site:

1. Call Your Bank to file a dispute.

2. Report the transaction to the payment processor:

• PayPal: Report Fraud.

• Stripe: Report Fraudulent Transactions.

• Econsumer.gov: File a Complaint.

• FTC: Visit Identity Theft Assistant.

Protect Your Store (For Other Sellers)If you use an eCommerce platform like Shopify, take these steps to protect your store:

1. Enable Clickjacking Protection: Contact Shopify to ensure this feature is active.

2. Use the Cozy AntiTheft App: Prevent right-clicking and copying of your content.

Thank you Sow much for your support!