If you are shipping tropical plants to a cold climate this winter please order one of our non-toxic and environmentally safe heat packs.
We highly recommend adding a Heat Packs to your order if your shipping destination temperature is below 40℉. Heat Packs are designed for reliable and continuous heat release for 96 hours. They provide a minimum warmer surface temperature of 100℉. Heat Packs are environmentally safe with nontoxic ingredients.
WARNING! Our website content was cloned and an impostor website is pretending to sell all of our plants and products on a fake phishing website. Their fraudulent URL is sowexoticUS.com. (Our real and only website url is www.sowexotic.com)
How can you tell the difference?
The Sow Exotic copycat website is designed to look just like ours (same logo, brand colors, photos, plant descriptions, etc) in an attempt to steal user’s money and personal information. Fortunately, there are major visible differences that are easy to spot (especially the cart page)!. The phishing site only contains product content - it does not show pages or links to anything that makes our brand unique like Sustainability, Plantable Pots, Local Nursery Pickup, Nationwide Plastic-Free Shipping, etc.
Please help us shut down this FAKE website by taking the actions below:
Alert Google - Report Phishing Page (www.sowexoticUS.com) here: https://safebrowsing.google.com/safebrowsing/report_phish/?hl=en&fbclid=IwAR1wIpo5SPdlh0tFu97_9UIEgp-jjQ37czG_tc6yRaPhLEQImq1kyHocOnY
Additional Actions | Alert Government Agencies:
Federal Trade Commision: https://reportfraud.ftc.gov/
Call the Fraud Victim Assistance Department at (877) 438-4337. You can also submit a fraud report (https://reportfraud.ftc.gov/#/) or identity theft report (https://www.identitytheft.gov/)
FBI - Submit a report to the Internet Crime Complaint Center (IC3) - https://www.ic3.gov/Home/FileComplaint
If you have any other suggestions for getting this fake phishing website taken down, please let us know! The domain host (name.com), website host (woocommerce/wordpress), and payment processors (PayPal/Stripe) have refused to help us.
If you placed an order on the fraudulent website please call your bank to file a dispute AND call the payment processor to report the fraudulent seller abuse immediately:
Paypal:
Stripe:
Econsumer.gov:
Federal Trade Commision:
Resources For Sellers
If you use Shopify as your own ecommerce platform, there are ways you can protect your own store from future clickjacking fraud, phishing, or copyright/intellectual property infringement:
Contact Shopify to make sure Clickjacking Protection is enabled on your store’s theme. (This was only automatically included on shopify themes added after May 2022.)
Integrate the Cozy AntiTheft app which disables certain features, such as right-clicking which is typically used to copy content.
Thank you SOW much for your support,
Absolutely! You can purchase our digital gift cards right here: SowExotic Gift Cards
SowExotic uses a variety of natural propagation techniques and materials, depending on the plant type. We pride ourselves in growing and delivering our plants 100% naturally and sustainably, something unique only to our nursery. For more information and details on our growing techniques please see how we grow it.
We currently have 5 different pot sizes, each intended for different plants ranging in different sizes. Each pot size is made from a different compostable material. All of our plant product pages contain a tab with a plant and pot size guide to help you know what to expect. Please see our pot and plant size guide for more information on our pot sizes and their corresponding plant dimensions.
We now offer pickup by appointment only on Mondays to Wednesdays from 10-3. Pickups must be scheduled at least 4 hours in advance. To set up a pickup appointment please click on the following link and click on "book an appointment."
Yes! You can sign up for restock alerts for the plant you want, and be notified as soon as it is back in stock simply by clicking on “Sign Up For Restock Alerts” right next to the product picture.
Yes, all of our pots are plantable and made from natural, organic, and plant-based materials that are 100% biodegradable and compostable. For more information on the exact composition for each varying pot size please see our plantable pots page.
We pride ourselves in our environmentally safe and Eco-friendly packaging and shipping methods. Our fulfillment team carefully packs, secures and inspects all plants and delicate items before shipping out in biodegradable and compostable packaging materials. For more details on our packaging process please see our packaging and shipping sustainability page.
As soon as you place your order, you will receive order confirmation and a link to your Order Status Page. You can view and track your orders progress online any time via your Order Status Page! When your order ships, we'll send you a shipping confirmation and tracking info to let you know it's on it's way! We'll also send you delivery confirmation as soon as your order has been dropped off! You can sign up for additional order status/tracking alerts on your Order Status Page.
If you are shipping tropical plants to a cold climate this winter please order one of our non-toxic and environmentally safe heat packs.
We highly recommend adding a Heat Packs to your order if your shipping destination temperature is below 40℉. Heat Packs are designed for reliable and continuous heat release for 96 hours. They provide a minimum warmer surface temperature of 100℉. Heat Packs are environmentally safe with nontoxic ingredients.
We ship via 1-3 Day USPS Priority Mail following a brief processing period.
Orders are processed and shipped early on in the week (typically Monday-Wednesday) to avoid unexpected carrier delays, Sunday closures and long weekends which could lengthen time spent in transit or jeopardize the health of the plant.
We sometimes ship same-day when possible, but expect a processing period before order shipment. Processing time may be longer in the spring. We thank you for your patience as our team works around the clock to get your plants delivered to you as promptly and safely as possible.
We currently have an up to 0-2 week lead time for our Medium, Large and X-Large plants and up to 1-2 week lead time for Citrus Trees and some Garden Tools & Supplies.
Live plants are fragile living organisms and we want to make absolutely sure that they arrive safely to their destination. Shipping costs will vary depending on the weight of your order and your distance from the nursery. Our shipping charges are based on 1-3 Day USPS Priority rates to ensure you get your live plants as quickly and safely as possible. The cost is calculated at checkout, plus a small handling fee to support our sustainable, ethical and organic gardening operations.
We primarily ship packages with USPS via 1-3 Day Priority Mail.
Unfortunately, due to high seasonal volume our fulfillment team is unable to combine orders for shipment. Sow Exotic is not responsible for lost or stolen packages. If your package was stolen, please email care@sowexotic.com and we will assist you in filing a claim.
Yes, we ship to Hawaii, Puerto Rico, and most U.S. Minor Outlying Islands. However, there are some USDA restrictions.
The following plants do not ship to Puerto Rico: Coffee, Palms, Bananas.
The following plants do not ship to Hawaii: Pineapple, Palms, Papayas, Bananas, Passion fruit.
Due to USDA restrictions, we are unable to ship Citrus outside of Florida. However, the rest of our tropical fruit tree collection ships nationwide!
Our live plants ship via 1-3 USPS Priority. We unfortunately aren't able to accommodate requests for more expedited shipping.
Yes, we are happy to accommodate requests to ship at a later date when possible. Please keep in mind that we ship on Monday–Wednesday so be sure to request your hold as soon as you place your order by sending us an email to shipping@sowexotic.com.
If we receive your email request before your order has been packed, W]we will put your order on hold and process it at a later date of your choosing.
We do not currently ship internationally. Our goal is to start shipping to Canada by Spring 2021!
Since we made the switch to packing with plastic-free biodegradable products full time, we’ve seen a sharp decline in the amount of damaged items received by customers. Our biodegradable packing supplies are incredibly reliable, however, if you receive a broken item with your shipment; fear not! Shoot an email to care@sowexotic.com with a photograph of the breakage and your order number within 24 hours of delivery and we’ll get you taken care of.
Please enjoy ordering your rare fruiting and medicinal plants from the comfort of your garden! Delivered right to your door in plantable pots and plastic-free packaging.
Our returns policy covers returns, replacements, cancellations, damages, lost packages and delayed shipments. Please note we are 100% responsible for plants arriving to the customer in good condition. However, once they are no longer in our possession we are no longer able to ensure that they receive the proper care needed for survival. This is why we request notification with images within 24 hours if a plant is not received in good condition. For more information please view our returns policy here.
Have a question that's not answered above? You can email our amazing Customer Care Specialist, Patricio, at care@sowexotic.com. We’ll do our very best to respond to your email within 48 business hours and offer all the assistance that we’re able to.
Wanna take our picture, write an article about or collaborate with SowExotic? For all Press or PR related inquiries please send an email to plants@sowexotic.com.
